A couple of days ago Fintel e-mailed me the renewal notice for my car insurance .... just a 'modest' 28.3% increase on what I paid last year and I'm claim free, except for windscreen damage which doesn't count. Didn't read right.
Thought I would check with AA Insurance for a comparative quote and was delighted when they offered to write me a new policy on the same terms as my Fintel policy for $202 less.
Went back to Tower (Fintel's parent company) which has all my other insurance (house/contents) and said 'what gives'. Spoke to a very nice lady who, after taking all the details, put me on hold and said she would be back shortly. 4 minutes and she was. Upshot ... Tower could write me a policy on exactly the same terms as I had with Fintel for (wait for it) $145 less than I paid the year before which was a massive $337 down on what Fintel was trying to sting me for this time round.
Ok, I know having all your policies with one insurer attracts a discount but I had been assured by Fintel that I was receiving the discount through their association with Tower.
Fintel's lost a customer and I guess they're still wondering why. Not bothering to tell them but you now know.