Tuesday, August 28, 2012
After around sixty years of having a levy on insurance premiums confiscated from me to provide me with cover in the event of a major disaster, finally on September 4th 2010 that extraordinary cover was to be accessed.
As the 2nd anniversary of the event looms, two pensioners are still awaiting a response to ascertain what will happen to our damaged dwelling.
It is our only home so you will bear with me as I rant again on the total innappropriateness of EQC to actually respond to such a disaster.
Watching holiday homes and second/third homes being made ready for the coming summer season by way of gangs of tradies beavering away , probably on the basis of "oil for squeeking hinges" it is galling to be told on each inquiry that our claim is in the "system".
1 EQC is, was, and never will be a viable entity to respond to a disaster as an insurance company does every week of the year.
2 Existing insurance companies should have been left to assess, and make decisions as to the reinstatement or other remedy for the damage caused by the quake.
# I accept that the creation of CERA has been one of the good decisions to emerge from the mess
3 EQC should be restructured as a reinsurance entity to stand behind the industry in its response to a declared disaster event probably by Order in Council.
4 Handing the deal to Fletchers has been and continues to be, a totally ineffective means of responding. It has sidelined many builders and tradesmen who for valid reasons have maintained their professional standards as they watch assorted crooks, charlatans and the hopeless make ballsup after cockup with substandard work.
Statistically the Fletcher figures indicate a response that can be held up as successful, the reallity is another level of bureaucracy that indicates a mirage of productivity but at what cost.
Training days to ensure tradies can use a ladder, wear hi-vis jerkins, act as arbiters in disputes as to what is EQ damage and what is deferred maintenance often with very puzzling outcomes, and other inane structures are not even remotely humorous.
What has triggered this further rant.
Numerous approaches to our "Hub", EQC head office, and even personal approaches to staff I know socially are all to no avail as the second anniversary is less than a week away, and still no action. Often when a real person can be reached the response is: "I understand your frustration, I will make inquiries, I am finishing on Friday but I have noted your inquiry, we are making tremendous strides in resolving problems, we will get to you eventually, your file is with Fletchers", and other inane drivel clearly learnt at "training sessions".
That fact pales into the farce it really is, as "Lumley" who are our current insurer keep in touch and stand ready to respond when and if EQC ever get around to making the necessary assessments that will require my insurer to step up or breathe a sigh of relief.
Could it be because I have nominated a reputable builder to be my contractor and the fact that I cant be bothered with the vultures that have descended on Canterbury to cream off a few baubles then head on out and leave the genuine tradies who live and work here to clean up after them.
However it is very comforting to know though, that those who live elswhere off shore and want their nice place in Akaroa when they descend on us for a couple of weeks over the summer and then depart, are being catered for, isn't it.
We must remember our place eh. Cripes we might die and that will solve it wont it. At least they wont have to answer the now weekly contacts by way of 0800damage, eh.