When we moved into our new home at the end of 2010 I installed a couple of Orca smoke alarms. Not cheap but with a ten year battery life they stacked up as value for money.
A couple of days ago one of the alarms developed a hissy fit and took it upon itself to activate every 15 minutes or so. I had long thrown away the docket but I looked at the back of the alarm and found it was distributed by Newfield Marketing of Christchurch so I decided to give them a bell.
Spoke to a very efficient sales person who said immediately that they stood by their product and would replace it gratis and no, I didn't need to send them the defective one back. That was 36 hours ago. At 8.30 this morning a courier driver knocked at the door and handed over a package containing a brand new alarm c/w battery. It works perfectly.
Congrats to Newfield Marketing of Christchurch. You went the extra mile when you didn't have to. That's what I call customer service.