At the time, Adolf and Whaleoil were almost lone voices raised in protest at the appalling behaviour of an incompetent and complacent losing tenderer; it's greedy venal GP cohorts; and the blitheringly naive and inadequate oversight of the project by Auckland's DHBs.
Brian Rudman, in today's Herald, provides confirmation of our accusations. We were right. Here are some choice excerpts from the ministerial report into the hand over.
"The assumption by the DHBs that there would be co-operation from the outgoing provider DML was not well founded," says the review team of Waikato University management associate professor Jens Mueller and Waikato District Health board chairman Graeme Milne.
"The good-faith provisions in the old contract requiring co-operation with the [three Auckland] DHBs were simply ignored by DML."
The report criticises the boards for "a fundamental lack of understanding of the strong clinician backing of the outgoing provider ... [which] contributed significantly to the ability of DML to wage an unprecedented interference campaign, which drained DHB resources during the transition and caused confusion among patients and clinicians".
Yes, my own doctor's practice was in it up to its eyeballs.
The report refers to the "full-fledged media circus ... fuelled in part by DML operating its own video 'reporting' of patient dissatisfaction".
This is a reference to the losing tenderer hiring fake journalists to doorstep patients leaving the new testing centres, then rushing any negative comments off to the media - shamefully, state TV ran them.
The authors paint this white-anting as normal business practice. They were taken aback that most of the 80 people they interviewed were surprised "by the unexpected activity of DML".
They say "it could hardly have come as a complete surprise to the DHBs that the incumbent would not only have no desire to aid an orderly transition of providers but would vent its frustrations through a deliberate campaign to destabilise the transition process".
Well Adolf has news for these naive authors. Such behaviour is NOT part of normal business practice in my experience. It is the sort of behaviour which identifies it's perpetrator as an organisation unsuitable ever again to be offered the chance to provide service in New Zealand.
The last word goes to Mr Rudman:-
On losing the tender process its first move was a scaremongering "important notice to patients" threatening "you may not receive the same level of service" and even, "your samples may be sent ... out of New Zealand for processing".
It tried every tactic possible to sabotage the handover to the successful tenderer, Labtests (LTA).