That Air NZ saw fit to apologise to the Tongan Community for a comment in their Crew Manual warning of the propensity on Tongans on the NukuAlofa-Auckland run to 'drink the plane dry' is a sad commentary on the mess we have gotten ourselves into by refusing to face facts.
Many of us who have done that trip would testify as to the accuracy of the observation.
Equally, many of us who have done the Apia-Auckland trip would know that many Samoans ask for blankets. Big deal.
And HongKong Chinese are fussy. Ok with that too.
Just what is wrong with alerting Cabin Staff to the issues they are likely to face?
One observation that apparently does not appear in the Manual is that Cabin Crew hate the Auckland-Perth flight given the propensity of EVERYONE on board to drink the plane dry.