Saturday, September 19, 2009

Blood Money

The hapless and inept Heath Commissioner will live to regret his immortal words 'thick and fast' describing the arrival of nine genuine complaints over five weeks.

Adolf's email has been receiving evidence of a grand medical conspiracy 'thick and fast,' as more people make plain their disgust at the vicious pursuit by Auckland doctors of blood money.

Read the e-mail below from CityMed to its patients and you will see how a major city practice actually built and staffed its very own blood sucking depot and thus tied itself inextricably to the misfortunes of DML. The doctors' big mistake was assuming DML would not lose the contract. They made a seriously BAD commercial decision and now they are squealing.

"...which is why we set up Citymed with an integrated health care facility with a lab......"

See also, how it is desperately attempting to manipulate its patients by encouraging them, nay, begging them, to complain about the service received from the successful tenderer.

"We are distressed Auckland DHBs decision to change laboratory providers has caused disintegration........."

You bet it has caused disintegration - of CityMed's income stream derived from blood money.

And here's the punchline.

"We think it is important that the DHBs hear from you if you strike any problems or have any concerns....... with labtests" (Adolf's italics)

Notice Dr Paul Ockleford, a clinical director of DML, is on the recommended e-mail list given to patients.

Labtests' lawyers will have some sport with the clever dunces from CityMed, methinks.

The e-mail is a pdf file so here it is retyped, exactly as it was written (by an illiterate sub-educated employee whose abandonment of paragraphs and use of mangled syntax is exceeded only by Fairfact Media):-

Dear *******

Changes to Laboratory testing from August 24th.

Funded laboratory testing for all specimens in the Auckland region (except cervical smears) will now be done by Labtests and not Diagnostic Medlab. This was a decision made by the 3 Auckland District Health Boards. It is our belief this decision was made solely on the basis of costs with no concern given to service. We also believe their decision will result in a shift of costs to you. Labtests have chosen to set up on level 2, at 280 Queen St which is about a 10 - 15 minute walk from here. Diagnostic Medlab will still operate from their premises in CityMed but will only do unfunded tests such as those required for insurance and immigration purposes. When we order tests, we do so because it will help us make decisions with you about your medical care. We have always endeavoured to make doing tests as easy as possible for you which is why we set up CityMed as an Integrated Healthcare Facility with a lab,xray, pharmacy etc. We are very distressed that the Auckland DHBs' decision to change laboratory providers has caused disintegration. We think it is important that the DHBs hear from you if you strike any problems resulting from their decision or have concerns.

Please copy us and other interested parties on the following e-mail addresses.

gkingston@citymed.co.nz ; info@labtests.co.nz ; pao@dml.co.nz ; tony.ryall@parliament.gove.nz

Your Team at Citymed

And now, here's the memo, redrafted by Adolf:

Dear Revenue Item

Changes to Laboratory testing from August 24th.

Funded laboratory testing for all specimens in the Auckland region (except cervical smears) will now be done by Labtests and not Diagnostic Medlab. This was a decision made by the 3 Auckland District Health Boards after DML and it's people failed to offer a competitive tender.

It is our belief this decision was made solely on the basis of costs with no concern given to service. We believe also, their decision will result in a shift of costs to you but we're not going to tell you how. Labtests have chosen to set up on level 2, at 280 Queen St which is about a 10 - 15 minute walk from here. That's good for you because the new location will be no further from your office than was ours.

Diagnostic Medlab will still operate from their premises in CityMed but will only do unfunded tests such as those required for insurance and immigration purposes.

When we order tests, we do so because (a) we make heaps of money from them and (b) they will help us make decisions with you about your medical care. When we set up CityMed as an Integrated Healthcare Facility with a lab,xray, pharmacy etc, we did so to lock in the lucrative income stream derived from medical testing . We are very distressed therefore, that the Auckland DHBs' decision to change laboratory providers has caused the disintegration of this most profitable part of our business.

We think it is important that the DHBs hear from you if you strike any problems resulting from their decision or have concerns.
Please be aware, however that in the event Labtests takes legal action against CityMed, DML or the DHBs, this memo will ensure your complaint will result in you being embroiled in any court action which may result.

Please copy us and other interested parties on the following e-mail addresses.

gkingston@citymed.co.nz ; info@labtests.co.nz ; pao@dml.co.nz ; tony.ryall@parliament.gove.nz

Your Team at CityMed

17 comments:

Anonymous said...

And whats your agenda in all this. Pretty clear you've abandoned any attempt to stay balanced or present a fair unbiased spin on things.

Adolf Fiinkensein said...

Anonymous, I'm always fair and balanced. I'm on the side of the party which has been and continues to be grievously wronged.

In fact, I have no vested interest and no agenda other than to see to it that the devious, mischievous and downright corrupt practices of DML and its cabal of grasping GPs is exposed to some publicity.

Who's paying you? DML's PR merchant?

Anonymous said...

Do youself a favour and get over this!
You are not balanced and fair because you obviously have NO IDEA what is really going on at Labtests. As an insider-I do.
And I don't work for DML.

CB said...

So Anon,
Tell us what is going on at Labtests!

Cactus Kate said...

anon 7.37pm

None of the commentary in the MSM coming from DML has been "balanced and fair".

That IS the issue at present.

If you have any information that proves Adolf wrong then try emailing him and telling it how you claim it to be.

Otherwise STFU about "balanced and fair".

Anonymous said...

Unfortunately for Labtests they were forced to employ hundreds of under experienced staff, and I'm talking mainly Scientists and some Pathologists, because most of the best DML staff refused to move over(only 25%, mostly the lesser qualified people went)
About 110 phlebotomists out of 350 and 60 technical staff out of 400 eventually resigned.
Staffing of the collecting rooms shouldn't be too dire as there is a higher % of DML staff involved, however as this is in the public eye a lot of the "noise" is about this aspect of the service.
A long term problem is with the actual lab staff which is hidden from the public.
LT desperately need staff from DML, but it will be extremely difficult to integrate them into the LT workforce when they apply for jobs after given termination notices (I guess it must happen sometime)
I am told managers expect there will be hostilities and clashes between staff as the more experienced Scientists will have to take lesser roles under their ex-colleagues.
All this does not bode well as LT can only move forward if they can achieve finely tuned teams of workers-this is very much a requirement when you need to process accurately 30,000 specimens /day.
I actually feel very sorry for both sides.
There will be no winners out of this.
I know for a fact that any savings have now totally disappeared
I blame all this on past governments for allowing the members of the DHBs, who were not competent, to make a decision of this magnitude.

Adolf Fiinkensein said...

Ahaaaah. We have a person who is NOT an insider but who claims to know what is going on on the inside.

That's all. No evidence. No nuthin.' Just hot air.

So, dear friend, if you don't work for Labtests, who do you work for?

Brilliant. Just brilliant.

Keep digging, DML.

Adolf Fiinkensein said...

So, do you mean to tell me they are processing 30,000 specimens per day and this produced a lousy nine complaints during five weeks of the changeover?

Described as complaints coming in 'thick and fast'?

Dear God, please give me a break.

Johnboy said...

All this shit to save 15 million?

Only in Jafaland.

15 million is only what the health czars of Jafaland spend on morning tea FFS.

Anonymous said...

I have had my say.
I hear a whisper that there is an important meeting tomorrow-but my lips are sealed.
Good bye

Anonymous said...

Forget the fifteen million, the DHBs and the New Zealand taxpayer would be well rid of DML even if the prices were reversed.
As for the "best" DML staff not moving. That is a nice euphemism for those incapable of independent thought, lacking ambition and cowed by bullying.

Anonymous said...

Actually most that moved were immigrants who feared for their future in NZ without a job contract.
They moved relunctantly-a few were in tears, they believed they had no other choice.

ghostwhowalks said...

Its clear that the 'anon' should read DHB Lab.

WAKE UP said...

"I'm on the side of the party which has been and continues to be grievously wronged."

By which, Adolf, you obviously don't mean the public and the taxpayer.

Adolf Fiinkensein said...

Must have been a real important meeting, anon. Didn't make the papers or the electronic media.

Hope you aren't starving to death with those sealed lips. Hell, you might even get sent off to Labtests for a quickie blood test!

Anonymous said...

thank goodness not every meeting gets repeated/reported in the media. unless your playing meeting bingo.
who'd want such things turning up on your site.
even labtests might not want that.

Lyn said...

Annonymous must work for a DHB or how else can he/she know what was related here. And talk about bullying, the health section thrives on it all round. You could say its a swimming pool of sharks. Of course the DHB's want to be at the top of the food chain and how do you think they manage that? Yes, because they are the best at it. They have the budget, they are the buyers. Labtests and DML are the smaller players in this contest, fighting over scraps.